01:43:49 AM
3JS03PKGN
I now have a clearer perception of the problem. It is not general to the Help Builder application, rather it is specific to two of my projects.
To put you in the picture, my company suffered a total systems crash about 9 months ago. Recovery was good but very imcomplete. My .hbp files suffered significant errors. It these older files that have generating the problem but only for those particular projects. The same error is generated by their _recover versions. In contrast the .chm files used to upload to our website remain unaffected.
(A newer project that I'm currently in the process of constructing remains unaffected.)
Are you in a position to help restore the .hbp files? What information/data files would you need to do this? Or is their a self help approach that I can use?
Stephen
Stephen,
Not sure. I don't see this here on several machines and install is fine.
Can you go into:
C:\Users\<youruser>\Documents\Html Help Builder Projects
and remove wwhelp.config and/or wwhelp.ini? (back them up). Then restart Help Builder.
+++ Rick ---
Rick
Have just deinstalled and reinstalled the latest version of Help Builder from your web-site. We still get the following fatal error message.
OLE error code 0x800a01e1: Unknown COM status code.
System Error # 1426
We have no access to the program.
Any thoughts? Stephen
Hi Stephen,
Due to some changes in the update mechanism recently, automatic updates from old versions doesn't work any longer and can cause crashes.
The best thing to do is just to reinstall the software from the full download at:
http://www.west-wind.com/wwHelp/
Going forward updates will download the full installation and re-run the full installation as there have been a lot of security issues with running the update in other ways.
Hope this helps,
+++ Rick ---
The version of the software that my company uses is 4.0. (For the time being, we have no need of greater sophistication.)
Last week we received an automated up-grade which was applied to the program software. It has generated a fatal error which makes the program unusable. How can we back out of this?
